With high-quality products and perfect service, 100% of customers are satisfied.
Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be customers' permanent partners. This is the service concept we have always adhered to and advocated.
First, with each step, the first thing that comes to mind is that after the enterprise has changed from a seller's market to a buyer's market, the consumer's consumption concept has changed. Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the intrinsic quality of the product, but also includes a series of factors such as the product's packaging quality and service quality. Therefore, consumers' needs must be fully and fully met. ◇ Study, design and improve services from the perspective of customers (or consumers), not the company. ◇ Improve the service system, strengthen pre-sale, sale, and after-sales service, and help customers to solve various problems in the use of goods in a timely manner, making customers feel extremely convenient. ◇ Pay great attention to customer opinions, involve customers in decision-making, and treat customer opinions as an important part of customer satisfaction. ◇ Do everything possible to retain existing customers. ◇ Establish all customer-centric mechanisms. Among them, the establishment of various institutions, the change of service processes, etc., must be centered on customer needs and establish a rapid response mechanism to customer opinions.
Second, the customer is always right. First, the customer is the buyer of the product, not the troublemaker. Second, the customer knows his needs and hobbies best. This is exactly the information that the company needs to collect. "Natural consistency", arguing with the same customer is arguing with all customers.
Three elements of customer satisfaction: Product satisfaction: refers to customer satisfaction with the quality of the product. Service satisfaction: Refers to the customer's affirmative attitude towards the pre-sale, sale and after-sales service of the purchased goods. No matter how perfect the product is and how reasonable the price is, when it appears in the market, it must depend on service. "After-sales service makes permanent customers." Corporate image satisfaction: Refers to the public's positive evaluation of the overall strength and overall impression of the enterprise.